President of Manhattan Resources Allison Piper speaks as one of three featured business leaders on Monday, Feb. 26, at the recent Bauer College of Business Executive MBA program. She addressed students regarding the status, history, workings, growth, and finally, the outlook of the electricity industry.
Allison previously served as Spark Energy’s Operating Officer, where she led operational strategy and execution. She drove the customer experience including oversight of the information technology, customer interaction centers, and billing and transaction management functions. Allison’s prior leadership experience includes serving as Executive Vice President and Chief Operating Officer at StarTex Power, a privately held retail electricity company sold to Constellation Energy in May 2011.
Scott Burns and Amy Gasca with Allison Piper Speaks to Executive MBA Students
Other speakers at the event included Scott Burns, General Manager, Home Services/Security and Head of Innovation and Customer Experience for Reliant Energy and Amy Gasca, retail electricity entrepreneur and consultant, and teacher of the course series. Scott spoke extensively about the advances in technology that impact the customer experience. Consequently, engagement with electricity consumers vastly improved over the past decade. Today, due to its customer focus, Reliant Energy / NRG takes a lead in using technology to bring competitive benefits to consumers in Texas and beyond.
Allison joined Manhattan Resources in 2016 after nearly 20 years in environmental and occupational health consulting and executive management in retail electricity and natural gas. Her background in chemical plants and refineries, strategy and operations is especially relevant, and hence uniquely positions her to understand complex personnel needs.
The Manhattan Resources president also has extensive experience in start-up, corporate management, and integrations. This expertise proves highly valuable to assess client leadership needs. Furthermore, it helps Allison design roles for key players that corporations’ need to achieve their objectives.
GCPA Board Member Allison Piper Speaks about the Electricity Industry.
Allison serves on the Gulf Coast Power Association (GCPA) Board of Directors where she was 2017 President of that organization. Additionally, she was a founding member and 2015 chair of the GCPA’s emPOWERing Women Committee, whose purpose is providing mentoring, networking and scholarship opportunities for women in the energy industry.
Additionally, Allison is a member of the Customer Experience Professionals Association (CXPA) and was a certified customer experience professional (CCXP).
About Manhattan Resources
Manhattan Resources is a retained executive search and advisory services firm. Its deep experience and roots in oil and gas enable the company to support clients in varied industries. Enumerating just a few, the company works with oil & gas, retail energy, power & utilities, petrochemicals, manufacturing & distribution, and legal in addition to engineering & construction. We invite you to experience an executive search and business solutions partner like no other. Manhattan Resources can help you fill mission-critical leadership roles and build short-term teams of professionals. The MR team is ready to tackle your organization’s most significant challenges. Above all, this team has the proven agility, innovation and business acumen to assume the bold approach necessary to take your business to the next level. Find out how the experts can help. Contact Us >>